FAQ

How long does shipping take?
The standard handling time for all items is 1-4 business days. This does not include shipping time, which may vary depending on stock availability.

Made-to-order and pre-order items will have different shipping times, which are indicated on the product page.

We are committed to deliver your product(s) within 7 business days in the Nordic countries and the rest of Europe. For inquiries regarding delivery to locations beyond these regions, please do not hesitate to contact us, and we will be happy to assist.

Do you offer international shipping?
International shipping is offered to many countries. If you encounter any issues during checkout due to shipping restrictions, please contact us, and we will do our utmost to facilitate your shipping needs.

Please be aware that additional customs fees may apply based on your country's regulations.

What should I do if my item is damaged or lost during shipping?
If an item arrives damaged or fails to arrive, please contact our support team immediately for assistance.

What payment methods do you accept?
We accept the following means of payment, VISA, MasterCard, American Express, Maestro, Union Pay, Apple Pay, Google Pay, Bancontact, iDeal, and PayPal.

What is your return and exchange policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

For further information please refer to our Terms & Policies here.

How can I track my order?
Tracking information will be provided by email as soon as the order has been dispatched.

Where can I find assembly instructions?
All products requiring assembly include a detailed manual in the packaging for your convenience. You can also find all assembly manuals in the corresponding section of our digital showroom.

How should I clean and maintain my FORMARKIVET furniture?
For guidelines on cleaning and maintaining your furniture, please refer to our care and maintenance guide, which provides material-specific instructions.